Frequently Asked Questions Q.  What if I am not satisfied with the condition of the equipment? A.   Holiday Child is committed to ensuring your rental experience is a positive one.       If you are not happy with the condition of the equipment, please contact Holiday       Child immediately and we will replace it as soon as possible.  Q.  What are the rental terms? A.   The Rental Terms are detailed on the Rental Agreement form .        Please read it carefully. Q.  What are Holiday Child's payment options?  What are the payment details? A.  Holiday Child accepts Credit Card, Cash, Cheque or PayPal.      A 50% deposit is due at time of booking. Balance is due at time of delivery.       Invoices are sent via fax or email. Q.  What is your cancellation policy? A.  Full refund of deposit will be given for all cancellations made 48 hours prior      to your arrival.  Deposits will not be returned with Cancellations made within      48 hours of delivery.  Q.  What are the next steps after I have emailed Holiday Child? A.  Holiday Child will contact you within 24 hours to confirm reservations, obtain      additional information (child's weight, height and age), make payment       arrangements and answer any additional questions.  Q.  Can I pick up the equipment from your office? A.  Customers may pick up items from our home office by appointment only.      Please contact us for our address and directions to our office. Q.  How is the equipment cleaned? A.  Every piece of equipment is safety checked and sanitized after each use.       Holiday Child uses only Organic Enviromentally Friendly cleaning products.